FAQs
Ordering, delivery, fabrication, warranty and returns.
- Why do some products show 'Price on request'?
- Our catalogue covers thousands of trade lines and pricing varies with quantity, finish and freight. Add the items to an order and our sales desk will confirm pricing, usually the same business day.
- Do you make custom stainless steel benches?
- Yes. We fabricate benches, sinks, shelving and trolleys in 304 stainless to your dimensions in our Yennora NSW factory, including measure, drawing, manufacture and installation.
- Where do you deliver?
- Australia-wide. Orders dispatch from Yennora NSW, and you're welcome to collect from the showroom during business hours.
- How long does delivery take?
- Stocked items typically ship within 1-2 business days. Custom fabrication is quoted with a lead time before manufacture begins.
- What stainless grade do you use?
- Grade 304 is standard for kitchen benches and shelving. 316 is available where higher corrosion resistance is required, such as coastal or heavy chemical wash-down environments.
- Do the products come with a warranty?
- Machinery carries the manufacturer's warranty and our own fabrication is warranted against defects in workmanship. Warranty terms are confirmed on your quote or invoice.
- Can I return an item?
- Stocked items in original condition can be returned within 14 days of delivery. Custom-made and special-order items are non-returnable. Contact us before sending anything back.
- Do you supply spare parts?
- Yes — we hold and source spares for most of the machinery and bakeware we supply. Send us the model or product code and we'll match it.